TERMS AND CONDITION
THE GENERAL CONDITIONS OF SALE (CGV)
ARTICLE 1: INTRO
These general conditions of sale are systematically brought to the attention of each purchaser, natural or legal person, to enable him or she to place an order on this website to the exclusion of all other conditions.
The buyer prior to his/she order declares to have full legal capacity allowing him to commit under these general conditions of sale.
This site is only available to people aged 18 and over.
ARTICLE 2: OUR CUSTOMER SERVICE
For any information, questions or advice, our customer service is at your disposal:
Address: Opus Management S.A., CH-1260 Nyon (VD)
Hours: Monday to Friday from 9H00 to 11H30 – 14H00 to 17H00
ARTICLE 3: TRACEABILITY AND GUARANTEE
CUBA / HABANOS GUARANTEE SEAL / INDIVIDUAL BAR CODE / UNIQUE HABANOS IDENTIFICATION NUMBER, HOLOGRAM, AND SECRET CODE CONTAINED IN THE GUARANTEE SEAL.
We strive every day to select and offer you the best possible quality of cigars. We only source from official importers accredited by brands.
By obtaining Cuban cigars from this company, we offer you the surety that the cigars you buy are 100% original and not fake or from the gray market (lower quality cigars).
Each box of Cuban cigars purchased on our site has the following distinctive signs:
The Cuban “cellio” of green color, with a secret code hidden in the sticker, a bar code with a unique number identifying the box of cigars you bought, this code can be identified directly on the official Habanos website, online! on the back of the box you have the sticker of the importer Intertabak AG, the factory code and the production date.
Our first objective is the rigorous selection of cigars that we buy from our suppliers. Thus, we only work with official and sole importers bound by contract with the brands they represent for importation into Switzerland. This guarantees and certifies the reliability and traceability of the cigars that you buy from us.
Each box is checked by our specialists before each order validation. The boxes are sealed air tight to allow the cigars to retain their optimal humidity during the transportation of the product.
Please do not keep them in a vacuum after receipt.
ARTICLE 4: PRICE
The cost price of our products are indicated in Swiss Francs (CHF) concerning the prices in Euros (€), they are for information only excluding participation in the shipping and handling costs from our Swiss warehouse.
The cost of processing and shipping the order are invoiced in addition.
ARTICLE 5: CUSTOMS DUTIES FOR COUNTRIES OUTSIDE SWITZERLAND OR EUROPE.
Certain customs duties may be due when the package reaches its destination. These are the exclusive responsibility of the buyer and are their sole responsibility. Casa Del Puros is not obliged to inform the buyer of customs duties or other applicable taxes.
ARTICLE 6: THE ORDER AND VALIDATION.
A minimum amount of 200.– CHF to validate your order is required.
It is important to specify your telephone number, address and e-mail when ordering. When you validate the order, you declare that you accept it and all of these general conditions of sale fully and without reservation.
Cancellation of order: For all cancellations of orders, a processing fee of at least CHF 50.00 per refund will be charged. For orders of CHF 500.00 or more, a handling fee of 10% of the order amount will be charged.
ARTICLE 7: AVAILABILITY OF PRODUCTS
casadelpuros.com makes every effort to ensure the availability of products.
If despite increased vigilance the products initially indicated as being in stock should prove to be unavailable after the order, casadelpuros.com will inform the buyer by e-mail as soon as possible.
We guarantee the quality of our products, our customer service and our prices, in no case are we responsible for the non-supply of our cigars from our importer. (Delay in delivery due to the importer).
ARTICLE 8: MEDIUM OF PAYMENT ACCEPTED
The buyer must pay for his order by Paypal or bank transfer.
The debit of the card is made on the day of the order and is considered effective after confirmation of the agreement by the banking processing centers.
The buyer guarantees that he has the necessary authorizations to use the payment method he has chosen when registering his order form.
ARTICLE 8.1: SECURE PAYMENT
Payment is made according to the payment method authorized on the casadelpuros.com site.
ARTICLE 9.1 GENERAL RULE
Delivery is made to the address that the buyer indicated when ordering. It is up to him to provide all the details necessary for the proper delivery of the package. The transfer of risks on the products sold by our company takes place when the products are handed over by our company to the transporter.
The buyer is responsible for checking the condition of the packaging of the product and their contents upon delivery. If the buyer’s product has been delivered directly to his mailbox is damaged, the buyer must imperatively go to his post office to report the deterioration of his product. If this is not done on the same day of delivery, the post office may refuse to accept compensation.
ARTICLE 9.2. SHIPPING TIMES
Refer to Article 7 for Swiss and European destinations.
For international destinations: 5 to 10 working days (this includes customs control).
These lead times are estimates: any possible excess in terms of lead times will not give rise to damages, nor to a deduction or cancellation of the order by the buyer.
In the absence of delivery at the end of a 90-day period, the buyer will have the possibility of cancelling his order (except if this delay in delivery is due to a case of force majeure within the meaning of the jurisprudence of the courts).
The sums paid by the buyer for the products will then be returned to him within thirty (30) days following the buyer’s request for cancellation, to the exclusion of any other compensation. The buyer must make his request by e-mail to the following address: info@casadelpuros
casadelpuros.com cannot be held responsible for the obligation of delivery in all cases of force majeure (strikes, floods, fire, etc. without this list being restrictive).
ARTICLE 9.3 ROUTING
Delivery is made by the delivery person to the address indicated by the buyer on the order form. An acknowledgment of receipt must be signed by the purchaser. In case of absence, the buyer receives a delivery alert from the carrier, and can request via the internet delivery of his product the next day.
In case of non-claim of the parcel to the carrier within the time limit, and of the return of the parcel to, casadelpuros.com the customer will have the possibility of having his parcel returned by paying again the shipping costs, whatever the initial amount of shipping costs paid.
ARTICLE 10: GUARANTEE
The seller guarantees that the goods are manufactured, checked and packaged without material defect. The products must be checked by the customer upon delivery, and any reservation or dispute relating to missing and apparent defects must be made within 48 hours after receipt of the order. Attach to your complaint photos of the outer package and after opening a video of all the content.
In the event of apparent defects, the defective elements are replaced by us, subject to verification of the alleged defects.
Defects and deterioration of the products delivered consecutive to abnormal conditions of storage and / or conservation at the customer, in particular in the event of an accident of any kind whatsoever, cannot give rise to a right of guarantee due by our company, ex: storage near a heat source without hydrometry, outside established standards
casadelpuros.com declines all responsibility in the event of resale of products outside Switzerland.
The products offered comply with Swiss legislation. casadelpuros.com cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is up to the buyer to check with local authorities the possibilities of importing or using the products or services he plans to order.
ARTICLE 11: INTELLECTUAL PROPERTY
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, the casadelpuros.com website and all the elements, brands, drawings, models, logos, graphics etc. found in the said site and their compilation are the exclusive property of casadelpuros.com or its suppliers, the latter not granting any license or any other right than that of consulting the site.
All technical documents given to our customers remain the exclusive property of casadelpuros.com, the sole holder of the intellectual property rights over these documents and must be returned to them when requested
ARTICLE 12: DISCLAIMER
Goods sold on the casadelpuros.com website are subject to the INCOTERM: EXWH regime.
Opus Management S.A. is responsible for the delivery of the customer’s order only until it is picked up in our Warehouse by the logistics service provider (La Poste, FEDEX, DHL, etc….).
Specifically, when the customer places an order on our site, the latter has no right to claim for loss, destruction, partial, theft, or damage or delayed delivery, potential customs seizure, or any other case meeting these criteria.
casadelpuros.com is edited by Opus Management S.A., and is published “as is”. The responsibility of casadelpuros.com cannot be engaged for damages linked to the use of this site, whether directly, indirectly or as a consequence.
ARTICLE 13: RESERVATIONS
casadelpuros.com reserves the right to customize the site and the conditions of sale at any time. In the event of a contradiction between the versions of a contract or the conditions of sale translated into different languages, only the French version prevails.
ARTICLE 14: LEGAL NOTICES
This contract is subject to Swiss law. The language of this contract is French. In the event of a dispute, the Swiss courts will have sole jurisdiction having its legal base based in Nyon.